1. If you receive a damaged or defective product, please e-mail Leevi.tv your order number and complaint describing the product condition within 7 working days of receiving the goods at firstname.lastname@example.org to obtain an authorisation for returns. Unauthorised returns may be refused or disregarded by Leevi.tv.
2. If Leevi.tv authorises a return of the product, Leevi.tv will e-mail you a RMC (Return Merchandise Code) number and instructions for sending the returned product to the respective authorized merchant that have the right to receive the damaged or defective product on behalf of Leevi.tv. Damaged/defective product must be returned securely packaged and wrapped. Leevi.tv will not be responsible for the delivery cost of your returned product.
3. After receiving the product, the authorized merchant will examine and test the defective product in accordance to your complaint. If the defect you described is found valid, the authorized merchant will deliver you a replacement. However, if Leevi.tv is not able to provide a replacement of the returned product for any reason, Leevi.tv will refund you by instructing your credit card's bank within 7 working days.